PLEASE NOTE: We do reserve the right to cancel any order due to current Brexit negotiations in Northern Ireland.

 

Store Terms & Conditions (Please Read Carefully):

 

Please note that if you are buying any item from our website www.excusemymerch.com or www.excusemymerch.co.uk then it means you are accepting our all terms & conditions.

 

Change of Order:

Please place your order carefully, if you are not sure about anything than please contact us via email BamboozieNI @ outlook.com (no spaces) before placing your order to avoid any problem. Please keep in mind that due to the automated order processing system we use, we are unable to change your order once you have placed it, so please make sure you are purchasing correct colour and size you need. Ensure that the delivery address you have provided is the correct delivery address - including country and post/zip code. It is not always possible for us to stop or change your order after the first 24 hours of purchase. Any issues or requests can currently only be made through our email.

 

 PLEASE KEEP IN MIND THAT WE AIM TO RESPOND MESSAGES WITHIN 2 WORKING DAYS AND CAN NOT BE HELD RESPONSIBLE IF ORDER IS SHIPPED IN THE MEANTIME AS UNDER CURRENT CIRCUMSTANCES, WE ARE OPERATING WITH LIMITED HUMAN RESOURCES.

 

Size & Colours:

Please use the drop down menu of size & colour to check what you require to order & to see if it is available or not. Please choose the colour & select size in the menu to see the availability of the size you want to order.

 

Colours of Garments:

Please note that pictures are taken from original garments and the colours of garment may slightly vary from pictures shown in our eBay AD due to the studio lighting effects or Camera Effects. Please see washing instructions of the garment before washing to avoid any problem of colours & graphics.

 

Message Response & Holidays:

Please give us 48 working hours to reply messages & please keep in mind that we do not work 24/7 or on weekends and public holidays.

 

Returns & Refunds Policy:

We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.

You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammer are correct as we copy what we get sent for item personalisation.
If you have noticed an error after you have placed an order we request you let us know ASAP via email to BamboozieNI @ outlook.com (no spaces) and providing the item has not already been sent for production we can look to make the required alterations.
Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.

If you’re unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.  If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).

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Returns Address:

Please sent your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order. You must contact us before returning an item.

Bamboozie Printing [Returns]

coming soon

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Please note that items are still your responsibility until it reaches us and  returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.

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Our Liability:

We are only responsible for the goods sold by us. We do not accept any liability of damage to third party item loss due to handling of our items. The maximum responsibility for the goods sold we accept is full refund of item cost and the reasonable postage cost reimbursement.

 

Item Not Received:

All items are shipped after payment has been processed and items have been created. This can take up to 4 weeks as we ship from Belfast, Northern Ireland - which is currently in flux with Brexit. However sometimes it takes longer due to unexpected circumstances at Royal Mail & any other package delivery companies we use, which unfortunately is out of our hands. All items are handed over to the Royal Mail and/or other package delivery companies, which sometimes fail to deliver on time for unknown reasons. Royal Mail guidelines state we should allow 15 working days for UK orders and 28 working days for international orders from the date of dispatch before an item is considered lost. We adhere to this policy for all packages, regardless of shipping company and sincerely apologise for any delays that happen and thank you for being patient and understandable.

 

In the event a delayed shipping even occurs, please check with your local Delivery or sorting office just in case they tried to deliver it while you were out. Please let us know if your item does not arrive in 15 working days, after that time your item will be considered lost & we will ask you to confirm your address to issue a replacement or a refund whichever option is preferred by you.